End-User Hardware and Software Management

End-User Hardware and Software Management

Krungthai Bank PCL

Role Definition

Perform day-to-day execution of hardware and software management tasks for end-users. Ensuring that users have the tools they need to be productive while maintaining compliance and security.

Responsibilities

• Manage the entire hardware lifecycle, from request processing and procurement to installation,

configuration, and deployment.

• Maintain accurate inventory records, track asset details, and coordinate repairs and replacements with

vendors.

• Manage the software lifecycle, including request processing, license allocation, and deployment of

applications on end-user devices.

• Ensure proper software license utilization by verifying user eligibility, monitoring usage, and ensuring

compliance with licensing terms.

• Maintain accurate, up-to-date records of all hardware and software assets, including their location,

configuration, maintenance status, and lifecycle changes.

• Ensure adherence to hardware and software policies through communication, training, and enforcement,

escalating violations as needed.

Qualification

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

- Minimum of 3-5 years of experience in IT asset management, software licensing, or a similar role.

- Experience with managing hardware and software lifecycles, including procurement, installation, configuration, and deployment.

Technical Skills:

- Proficiency in IT asset management tools and software.

- Working knowledge of Scaled Agile Framework (SAFe).

- Familiarity with software licensing processes and compliance.

- Experience with data gathering and reporting tools.

- Understanding of IT service level agreements and IT standards, procedures, and policies.

- Basic understanding of Software as a Service (SaaS) concepts and technologies.

Competencies:

- Design Thinking: Ability to apply design thinking principles to improve processes and services.

- Decision Making and Critical Thinking: Strong analytical skills and the ability to make informed decisions.

- Teamwork: Ability to work collaboratively with team members and other stakeholders.

- Growth-Minded: Willingness to learn and adapt to new technologies and methodologies.

- Results Orientation: Focus on meeting or exceeding established targets and driving critical activities to completion.

Soft Skills:

- Excellent communication and interpersonal skills.

- Strong organizational and time management skills.

- Attention to detail and accuracy.

- Ability to handle multiple tasks and prioritize effectively.

Certifications (Optional but Preferred):

- ITIL (Information Technology Infrastructure Library) certification.

- Certified Hardware Asset Management Professional (CHAMP).

- Certified Software Asset Manager (CSAM).